Terms of use

1. About these terms

FIIBAC is provided by FIIBAC LTD, a company registered in England and Wales (number 14820079) at The American Barns, Banbury Road, Lighthorne, Warwick, Warwickshire, England, CV35 0AE. “We” and “us” mean FIIBAC LTD.

These terms apply whenever you use the FIIBAC website and portal at fiibac.app, the FIIBAC mobile apps, or a feedback, invite or guest link. By using FIIBAC you agree to them. If you don’t agree, please don’t use it.

If your organisation has a separate written agreement with us for its subscription, that agreement applies as well, and it takes priority over these terms where the two differ.

2. Who can use FIIBAC

• Organisations (schools, clubs and employers) set FIIBAC up from a link we send them.
• Staff, recipients and parents or guardians join by an invite from their organisation.
• Guests can give one piece of feedback from a link or QR code, without an account.

You must be at least 13 to use FIIBAC, or older if your organisation sets a higher minimum age. If you are under 18, you use FIIBAC because your school or club has arranged it; talk to a parent, guardian, coach or teacher if anything here is unclear.

3. Your account

• Give your real name and an email address that is yours.
• Keep your password to yourself and don’t share your account. Each account is for one person.
• Tell your organisation or us straight away if you think someone else has used your account.
• You can delete your account at any time in Settings.

4. If you run an organisation’s account

Your organisation is the data controller for the people and feedback it puts into FIIBAC, and we process that data on its behalf. As an admin you confirm, for your organisation, that:

• it has a lawful basis to add each person and to record feedback about them, and has told them (and, for children, their parents or guardians) in its privacy notice;
• the people it invites as staff, assessors, parents or guests are appropriate to give or see that feedback;
• where it works with under-18s, it has named a safeguarding lead and a data protection contact, and guest feedback is reviewed before a young person sees it;
• it keeps its members and people up to date, and removes access when someone leaves;
• it handles requests from people about their data, using the export and erase tools in the portal.

5. Using FIIBAC fairly

FIIBAC exists to help people improve. Feedback should be honest, specific and about what someone did. You must not:

• write anything abusive, threatening, discriminatory, sexual, defamatory or unlawful;
• record health, medical, disciplinary or safeguarding information about anyone;
• give feedback about someone you have not been asked to give feedback on, or pretend to be someone else;
• pass on a feedback, invite or guest link to anyone it was not meant for, or post one publicly;
• try to reach another organisation’s or another person’s data, or get around any security or access control;
• copy, scrape, resell or reverse engineer FIIBAC, or use it to build a competing product;
• upload malicious code or do anything that could disrupt the service.

6. AI, scores and suggestions

• FIIBAC uses AI to turn speech into text, match feedback to skills, and write summaries and suggestions. AI can get things wrong. The person giving feedback is responsible for checking it before they send it.
• The Development Score is a guide to progress based on the feedback recorded so far. It is not a grade, a qualification or a ranking, and it should not be the only basis for a decision about selection, employment, pay or discipline.
• “How to improve” suggestions and answers from Ask FIIBAC are general pointers. They are not professional coaching, medical or employment advice.

7. What you put into FIIBAC

Feedback, frameworks and other content stay the property of the person or organisation that created them. You give us permission to store, process and display that content only as needed to provide FIIBAC to you and your organisation, as described in our privacy policy.

We may remove content, or suspend an account, where we reasonably believe these terms have been broken.

8. What belongs to us

We own FIIBAC: the software, the design, the FIIBAC name and logo, and the standard frameworks we supply. You may use them only to use the service. Nothing in these terms transfers any of those rights to you.

9. What it costs

Organisations pay for FIIBAC under their agreement with us. It is free for the people who receive feedback, for parents and guardians, and for guests. There are no in-app purchases.

10. The service

We work to keep FIIBAC available and accurate, but we can’t promise it will always be uninterrupted or free of errors. We may change, add or remove features, and we may take FIIBAC offline briefly for maintenance. Mobile data and signal are your responsibility.

11. Ending your use

You can stop using FIIBAC at any time. Your organisation can remove your access. We may suspend or close an account that breaks these terms, puts others at risk, or belongs to an organisation whose subscription has ended. Where it is reasonable to, we will tell you first.

12. Our responsibility to you

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit.

If you use FIIBAC as an individual

You have legal rights as a consumer that these terms do not affect. We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable, or for business losses.

If you use FIIBAC for an organisation

Unless your organisation’s agreement with us says otherwise: we are not liable for loss of profit, business, goodwill or data, or for any indirect or consequential loss; and our total liability in any 12 months is limited to the fees your organisation paid us for FIIBAC in that period. All warranties not set out in these terms or that agreement are excluded as far as the law allows.

13. Changes to these terms

We may update these terms, for example when FIIBAC or the law changes. We will change the date at the top and, where a change is significant, tell organisation admins before it takes effect. Carrying on using FIIBAC after that means you accept the new terms.

14. The law that applies

These terms are governed by the law of England and Wales, and its courts decide any dispute. If you are a consumer living in Scotland or Northern Ireland you can also bring a claim in your local courts.

If part of these terms turns out to be unenforceable, the rest still applies. Only you and we can enforce them.

15. Contact

Questions about these terms: [email protected]. For how we handle personal data, see the privacy policy and cookie policy.