Managers and supervisors say what they saw after the rush or at close-down. FIIBAC maps it to your competency framework, you check it, and each person gets your exact words and one thing to work on next.
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“Ella kept the bar moving during the rush and recommended the Rioja perfectly with the lamb. She ran out of garnish halfway through service though.”
Here is one observation from start to finish. Pick a bar team or a joinery workshop training apprentices. FIIBAC works the same way in each.
Say who it's about and what they did, between plays or between tables. Tap or type when talking isn't right. One note can cover several people.
AI picks out each point and maps it to your framework, in your organisation's own words. It never invents evidence or scores.
Nothing is sent until you confirm. Change a verdict or fix a mapping FIIBAC flagged as unsure, then send.
The person you named sees the exact words that became evidence, and what to work on next.
Listening
Ella kept the bar moving during the rush and recommended the Rioja perfectly with the lamb. She ran out of garnish halfway through service though
Words appear as you speak. Rather not talk? Tap the card to type, or pick skills from a list.
Bar manager · Friday close
“Ella kept the bar moving during the rush and recommended the Rioja perfectly with the lamb. She ran out of garnish halfway through service though.”
Try it: change a verdict, then confirm. Outline marks are FIIBAC's suggestions; “Check” means it wasn't sure.
Nothing yet
Feedback reaches Ella only after the manager has checked it and pressed send.
Ella opens a link. No app or account needed.
For managers who see good work every shift and have lost most of it by appraisal time. Built with hospitality in mind, and just as useful in a workshop training apprentices.
kept the bar moving during the rushBar manager · 7 Nov
handled the cold food complaint really calmlyArea manager · 18 Oct
knew the whole wine list inside outBar manager · 26 Sep
ran out of garnish halfway through serviceBar manager · 7 Nov
let the ticket queue build up at nineSupervisor · 12 Sep
Every confirmed observation feeds a Development Score from 0 to 100. It appears after two observations, always with the number of observations and assessors behind it and the trend over the same weeks.
Coach and manager feedback counts for more than self or guest notes, and disagreement is shown rather than averaged away. It tracks development. It is not a league table.
Bartender · Front of house
Development Score
21 observations · 2 assessors · last 12 weeks
let the ticket queue build up at nineWeek 1
jumped behind the bar to help when it was slammedWeek 3
closed down fineWeek 5
knew the whole wine list inside outWeek 7
handled the cold food complaint really calmlyWeek 9
kept the bar moving during the rushWeek 11
The portal shows everyone at a glance: who's improving, who's gone quiet, who needs a look. Ask a question in plain English and get an answer drawn from confirmed feedback, with every name linked to the evidence.
Sample dashboard with fictional people.
Most feedback systems want rosters, forms and logins before anyone hears a word. Setting FIIBAC up takes about five minutes, and the rest fills in as you use it.
Instead of: Build the roster first
FIIBAC finds the person or adds them, so you can give feedback on day one. If you already keep a spreadsheet, paste it in.
Instead of: Design an assessment form
Rugby, hospitality and GCSE PE frameworks are ready to use. Rename, add or archive skills whenever you like, or begin with your own list.
Instead of: Create a login for every coach
Staff open it, enter their work email and join. Nobody has to make accounts for them.
Instead of: Type it up afterwards
What you said on the day feeds each person’s profile, their trend and the PDF report.
Instead of: Get everyone to install an app
Recipients read it in their browser. The app adds history and goals for those who want them.
Tell us about your workplace and we'll walk you through FIIBAC with examples from your world. There's no public sign-up: when you're ready, we send you a one-use setup link and you set up your organisation yourself in a few minutes.
Capture feedback in the app; see your people, trends and reports in the portal.
Sign in to the portalYour organisation sends you an invite code. Enter it in the FIIBAC app to see your feedback and Development Score.
It opens straight to your feedback. No account or app needed.